Frequently Asked Questions...
-
What equipment do I need? (Internet access, webcam,
printer if there are worksheets or sheet music?)
-
A strong Internet connection (Ethernet cable strongly
recommended) is required for lessons. You are welcome to
have a secondary webcam that allows you to show your hands
on the piano, or the instrument up close. Your teacher may
suggest a book, send links, or PDFs for your lesson. You
may wish to have printed materials if this is how you work
best. A secondary device can come in handy to view music
or to play a karaoke track, if needed.
- What happens if I or my teacher need to reschedule?
-
While your lessons are scheduled for the same day and time
each week, we understand conflicts or illness arise. With
over 24-hours of notice, our teachers are often able to
reschedule your session. If a teacher must miss your
scheduled lesson, they are required to give a make-up
lesson.
- What is a good age to start online classes?
-
Students under the age of 7 may require a caregiver be
present at the onset or during the lesson, especially at
first. Once set-up is complete, young ones are often just
fine on their own with their teacher.
-
What happens if I lose my Internet connection during the
lesson?
-
We highly encourage our students to use an Ethernet
connection for the best possible Internet connection
during lessons. If the Internet is a little slow,
sometimes turning off the video for a moment fixes it. If
there is a complete Internet outage the lesson will be
rescheduled.
- Do I have the same teacher for all my lessons?
-
Yes! On rare occasions, we may need to provide a
substitute teacher. Your satisfaction is our number one
priority, so we aim to keep the instructor the same for
the duration of your lessons.